This is the personal story of Tommy Twilhaar, Service Operations Lead of our Managed Services department.
The evolution of Managed Services – An eyewitness account
During my (Medical) Biology study, I was focused on going into research. However with graduation around the corner I started to re-evaluate my course of action. Would an entire day of working in a lab really give me satisfaction? It didn’t take long to come up with an answer and it was loud and clear: “NO”. It did leave me with mixed feelings though. I would have to say goodbye to genetics, DNA and evolution.
After continuing with my side job for some months after getting my degree, I started to focus my attention on getting a job which would match my level of education. I checked the LinkedIn account of a former fellow student who also decided to leave research and found her to be working at Iperion Life Sciences Consultancy. Given the close proximity to my home I was immediately interested.
As I was about to have my firstborn, my life did not allow for all the traveling and flexible hours which come with a job as a consultant, at that time. I was looking for a job in the life sciences, close to home, switch on switch off and all of that without losing the opportunity of making a career for myself. The Managed Services department of Iperion offered exactly that.
I was able to contribute to the core values making up our department, steering the evolution towards a group where respect, teamwork and a safe environment are naturally embedded within our foundation.
I was the fourth person joining the Managed Services department in 2018. By stepping in so early, the biologist in me was in for a treat. Within a matter of 2 years our group evolved rapidly. From four members to a dozen and more. From one project to multiple. From an all Dutch team to an international team made up of over 8 nationalities. From a “little brother” to consultancy into a fully independently functioning department. Great thing is that this type of evolution, as opposed to the natural one, allows you to think about the genetics and DNA yourself. This way I was able to contribute to the core values making up our department, steering the evolution towards a group where respect, teamwork and a safe environment are naturally embedded within our foundation.
Currently we manage important (safety) data for large pharmaceutical companies. Ensuring this information is available at the right time for the right users. Our team is involved in creating the procedures and designing the systems used. Given the ever increasing amount of data being created, our team will be confronted with many exciting challenges in the coming years. However given our recent evolutionary success story, I am 100% convinced we will be able to adapt and thrive in any new environment the industry throws at us. Maybe even influencing the evolutionary direction of the industry itself.
Service Operations Lead Iperion – a Deloitte business