Support

Topdesk

Iperion is using TOPdesk, a service management software system
that helps you to process questions, complaints and malfunctions.
It offers tools and equip­ment to allow fast and reli­able com­mu­ni­ca­tion
with us.

The system provides log­ging of inci­dents, mon­i­tor­ing of activ­i­ties  and prob­lem res­o­lu­tion. Our team continually works to analyze processes to increase productivity and efficiency
with our customers.

Customers receive a specific customer login to submit their requests. All requests are handled and processed by our dedicated employees which shows the added value to the customer satisfaction.

LOGIN TOPDESK

 

Support

Our support and our handling of services make that you can focus on your core business.

Maintenance and support are inevitable.

The following activities are also part our full support:

  • Changes in user requirements;
  • Changes in data formats;
  • Efficiency improvements;
  • Routine debugging;
  • Hardware changes;
  • Renewal of documentation

 

We have the tools and equip­ment to allow fast and reli­able com­mu­ni­ca­tion, log­ging of inci­dents, mon­i­tor­ing of activ­i­ties, and prob­lem res­o­lu­tion. We work in close con­nection with our sys­tem suppliers to provide good and quick support to customers.

 

Our high degree hygiene factors:

  • Correctness;
  • Robustness;
  • Extendibility;
  • Reusability;
  • Compatibility;
  • Efficiency;
  • Verifiability;
  • Integrity;
  • Ease of use.