Iperion is using TOPdesk, a service management software system
that helps you to process questions, complaints and malfunctions.
It offers tools and equipment to allow fast and reliable communication
The system provides logging of incidents, monitoring of activities and problem resolution. Our team continually works to analyze processes to increase productivity and efficiency
with our customers.
Customers receive a specific customer login to submit their requests. All requests are handled and processed by our dedicated employees which shows the added value to the customer satisfaction.
Our support and our handling of services make that you can focus on your core business.
Maintenance and support are inevitable.
The following activities are also part our full support:
- Changes in user requirements;
- Changes in data formats;
- Efficiency improvements;
- Routine debugging;
- Hardware changes;
- Renewal of documentation
We have the tools and equipment to allow fast and reliable communication, logging of incidents, monitoring of activities, and problem resolution. We work in close connection with our system suppliers to provide good and quick support to customers.
Our high degree hygiene factors:
- Ease of use.